Return Policy
All online orders have a 30-day money back guarantee. If you need to return your online purchase for any reason, we'll happily provide you with an exchange or full refund.
At Princess Jewelry, no purchase is complete until you are satisfied. Our products are of the highest quality and we are confident that upon receipt of your item you will find that it matches your order exactly. However, if for any reason you decide not to keep your jewelry, you can return your online order to us within thirty (30) days from the original shipment date for a full refund of the purchase price (shipping and handling charges are non-refundable).
Any items that show signs of wear or have been altered, resized (by a jeweler or third party), or damaged cannot be accepted for return. Engraved jewelry items, other than rings, may not be returned. Online returns without a Princess Jewelry return code (RMA) and improperly or uninsured packages will be refused upon receipt.
All other custom purchases, including any other engraved pieces and rings are final and are not eligible for return or exchange.
For any online return/exchanged questions or concerns, please contact us at:
Toll Free: (877) 4-YES-I-DO
Local: (952) 435-8528
Email: CustomerService@PrincessJewelry.com
Returns/Exchanges In Store
All jewelry purchased in store can be returned/exchanged within thirty (30) days. Returns after 30 days will be issued a store credit for in store purchases only. Custom orders are non-cancelable, non-returnable, and non-refundable.
All transactions are in U.S. $ (dollars)
Shipping
We can ship to virtually any address in the United States, Canada, Australia and some countries in Europe. Note that some products cannot be shipped to international destinations. Please contact us for any international shipping inquiries.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.